It's a quiet Tuesday at your restaurant, and a bus of high school students and their parents pull up. Is your restaurant ready to serve them?
While there are fast-food franchises on the local interstate that cater to these groups and pay bus drivers a stipend for pulling over at their locale, others could use a little training in this area.
As someone who started years ago as a delivery boy and then a manager at one of the original Pizza Hut restaurants in San Antonio, here's my thoughts concerning training for handling that unexpected bus of people:
1) Can everyone double up on duties? For example, could the busser serve food when it's ready?
2) Is the shift leader capable of filling in where needed to keep the food and drink flowing?
3) Who is the quickest person to run the cash register to accept payment? And, if there are two or more terminals, who else can accept payment to expedite every customer?
4) Is everyone friendly to the customers? Do they thank them at the end of the meal for their business?
I would recommend that a restaurant owner look at his "bus" training at least every 60 days as some restaurants frequently change staff. After all, the extra influx of cash from repeat bus-type business is something every establishment wants in their operations.
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